Refund and Returns Policy
Effective Date: December 13, 2024
At Luxury Himmo, we are committed to providing you with the highest quality products and an exceptional shopping experience. However, we understand that there may be instances where you need to return or exchange an item. Our Refund and Returns Policy is designed to ensure that you are satisfied with your purchase while maintaining fairness and transparency.
1. Return Eligibility
To qualify for a return or exchange, the following conditions must be met:
- The item must be unused, unworn, and in its original condition with all tags, packaging, and accessories included.
- Returns must be initiated within 30 days of the delivery date.
- The item must not be marked as non-returnable, such as sale items, personalized items, or items with hygiene seals (e.g., jewelry, beauty products).
- Proof of purchase (receipt, order number, or invoice) must be provided to process the return.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [Insert Contact Email] or [Insert Contact Phone Number]. Provide your order number and details about the item you wish to return.
- Return Authorization: Once your return request is approved, you will receive a return authorization email with instructions on how to send the item back.
- Return Shipping: The customer is responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure that the return is received safely.
- Inspection and Approval: Once we receive the returned item, our team will inspect it to ensure it meets our return policy criteria. If the return is approved, we will process your refund or exchange.
3. Refunds
If you are eligible for a refund, we will process the amount to your original payment method. Please note:
- Processing Time: Refunds may take up to 7-10 business days to appear on your account, depending on your payment provider’s processing times.
- Shipping Fees: Original shipping charges are non-refundable unless the item was defective or incorrect.
- Condition of Item: Items returned in damaged, used, or altered condition may not qualify for a refund.
4. Exchanges
We offer exchanges for items of equal or lesser value. If you would like to exchange an item for a different size or color, please follow the same return process and indicate your exchange preference. Exchanges are subject to product availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement or issue a full refund, including return shipping costs. Be sure to provide clear images of the damage or defect in your communication.
6. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Sale or discounted items
- Personalized or custom products
- Gift cards
- Perishable goods
Please carefully review the product description and ensure that you select the correct item before making a purchase.
7. International Returns
For international orders, the return process remains the same, but please be aware that return shipping costs are the responsibility of the customer. Additionally, any customs duties or taxes incurred during the return process will not be refunded.
8. Exceptions and Policy Modifications
Luxury Himmo reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the effective date will be updated. Please review this policy periodically to ensure you are aware of any updates or changes.
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